AstonJ

AstonJ

Amazon - what do you think of it?

Specifically, Amazon as a retailer (but general comments welcome too).

I’m asking because I think they’re miles ahead of everyone else right now (from the perspective of a customer). Almost everyone I speak to absolutely loves shopping at Amazon and I think this is in no small part because of their extremely high customer service (although other things play a factor too, such as next day delivery, usually fairly competitive prices, etc).

I guess part of this is because they’re very numbers focused, and so they ‘rate’ customers based on shopping activity and not social status (which, other retailers probably aren’t - the better written or spoken your complaint or query is, the more likely you are to receive a positive outcome with those other retailers).

Just to give you an example, I had two items to return in December, one was a silicone strainer which when received actually contained plastic on the base (so not what I wanted) and the other was an anti splash top for a cast iron pan which when received contain teflon (again not what I wanted) - so I had my usual 30 days to return these back in December but couldn’t do so because of the lockdown, so I just happened to mention this to them when I had to contact them about something else - they said they’d refund me and that I wouldn’t need to send the items back. I know this is not an isolated example as several people have said the same (and sometimes for much more expensive items). I doubt there are many other retailers who would go that far.

What about you? Have you experienced similar? Do you like shopping at Amazon?

Most Liked

conradwt

conradwt

@AstonJ I have also had a very good experience with shipments as well as returns. For example, they have local lockers for receiving your shipments.

Also, they deliver on Sundays and one can track the exact location when it’s close to being delivered. How cool is that? This is something that I spoke to FedEx employees about this and they were pretty much saying that it was too difficult for them. I guess when you own and operate a cloud platform anything is possible.

Furthermore, they tend to have many dropoff locations for returns where one doesn’t need the original shipment box. I have seen others return stuff without the original packaging for the item. Amazon just cares about getting the original item.

I remember Amazon and FedEx couldn’t agree to shipments here in the US. Thus, FedEx stopped shipping Amazon packages and days later Amazon rented white mini-vans and hired drivers to deliver their packages. 2 - 3 weeks later, Amazon had their own branded Amazon Prime mini-vans doing these deliveries.

BTW, I have had several packages taken from my doorstop and they were replaced by simply making a call to the customer service. Every time, the customer service person always had given me the option to replace, refund, or Amazon gift card. Others that I have dealt with in the past wasn’t this easy. Thus, it would take weeks to get a resolution.

In summary, I believe Amazon is so far ahead of their competition where there’s simply no competition.

Exadra37

Exadra37

Well once the guy put it inside of my bin, and let me a note in the mailbox to lookup my bin for the parcel :rage: , and my bin is the street side-walk, thus anyone could have seen him putting it there and grabbed it…

Exadra37

Exadra37

It was a long time before the pandemic :wink:

Popular Science Tech topics Top

First poster: bot
In 1995, a WIRED cofounder challenged a Luddite-loving doomsayer to a prescient wager on tech and civilization’s fate. Now their judge we...
New
First poster: bot
Mysterious object unlike anything astronomers have seen before - ICRAR. A team mapping radio waves in the Universe has discovered someth...
New
First poster: bot
Cybercriminals are exploiting a fleet of more than 100,000 misconfigured servers to knock websites offline.
New
First poster: bot
Billionaires, satellite links, political chicanery: a present-day, oligopolistic game of jockeying for prime placement in the 12-gigahert...
New
First poster: bot
On 29 September 2020, a masked man entered a branch of the Wells Fargo bank in Washington, D.C., and handed the teller a note: “This is a...
New
CommunityNews
X CEO Linda Yaccarino told US senators she’s hiring more trust and safety staffers. She didn’t mention that Elon Musk fired most people p...
New
CommunityNews
Glass, metal, and silicone are the best sex toy materials to look for, but there’s more to consider.
New
CommunityNews
An architect of the EU’s tough new Digital Markets Acts says Apple would be a logical first candidate for investigation under the law, wh...
New
CommunityNews
The world’s most-visited deepfake website and another large competing site are stopping people in the UK from accessing them, days after ...
New
CommunityNews
In the mid-2000s, Google engineer Orkut Büyükkökten’s self-titled social network briefly took the world by storm before disappearing. Now...
New

Other popular topics Top

malloryerik
Any thoughts on Svelte? Svelte is a radical new approach to building user interfaces. Whereas traditional frameworks like React and Vue...
New
siddhant3030
I’m thinking of buying a monitor that I can rotate to use as a vertical monitor? Also, I want to know if someone is using it for program...
New
New
mafinar
Crystal recently reached version 1. I had been following it for awhile but never got to really learn it. Most languages I picked up out o...
New
rustkas
Intensively researching Erlang books and additional resources on it, I have found that the topic of using Regular Expressions is either c...
New
AstonJ
If you get Can't find emacs in your PATH when trying to install Doom Emacs on your Mac you… just… need to install Emacs first! :lol: bre...
New
PragmaticBookshelf
Author Spotlight Mike Riley @mriley This month, we turn the spotlight on Mike Riley, author of Portable Python Projects. Mike’s book ...
New
First poster: bot
The overengineered Solution to my Pigeon Problem. TL;DR: I built a wifi-equipped water gun to shoot the pigeons on my balcony, controlle...
New
DevotionGeo
I have always used antique keyboards like Cherry MX 1800 or Cherry MX 8100 and almost always have modified the switches in some way, like...
New
CommunityNews
A Brief Review of the Minisforum V3 AMD Tablet. Update: I have created an awesome-minisforum-v3 GitHub repository to list information fo...
New