AstonJ

AstonJ

Amazon - what do you think of it?

Specifically, Amazon as a retailer (but general comments welcome too).

I’m asking because I think they’re miles ahead of everyone else right now (from the perspective of a customer). Almost everyone I speak to absolutely loves shopping at Amazon and I think this is in no small part because of their extremely high customer service (although other things play a factor too, such as next day delivery, usually fairly competitive prices, etc).

I guess part of this is because they’re very numbers focused, and so they ‘rate’ customers based on shopping activity and not social status (which, other retailers probably aren’t - the better written or spoken your complaint or query is, the more likely you are to receive a positive outcome with those other retailers).

Just to give you an example, I had two items to return in December, one was a silicone strainer which when received actually contained plastic on the base (so not what I wanted) and the other was an anti splash top for a cast iron pan which when received contain teflon (again not what I wanted) - so I had my usual 30 days to return these back in December but couldn’t do so because of the lockdown, so I just happened to mention this to them when I had to contact them about something else - they said they’d refund me and that I wouldn’t need to send the items back. I know this is not an isolated example as several people have said the same (and sometimes for much more expensive items). I doubt there are many other retailers who would go that far.

What about you? Have you experienced similar? Do you like shopping at Amazon?

Most Liked

conradwt

conradwt

@AstonJ I have also had a very good experience with shipments as well as returns. For example, they have local lockers for receiving your shipments.

Also, they deliver on Sundays and one can track the exact location when it’s close to being delivered. How cool is that? This is something that I spoke to FedEx employees about this and they were pretty much saying that it was too difficult for them. I guess when you own and operate a cloud platform anything is possible.

Furthermore, they tend to have many dropoff locations for returns where one doesn’t need the original shipment box. I have seen others return stuff without the original packaging for the item. Amazon just cares about getting the original item.

I remember Amazon and FedEx couldn’t agree to shipments here in the US. Thus, FedEx stopped shipping Amazon packages and days later Amazon rented white mini-vans and hired drivers to deliver their packages. 2 - 3 weeks later, Amazon had their own branded Amazon Prime mini-vans doing these deliveries.

BTW, I have had several packages taken from my doorstop and they were replaced by simply making a call to the customer service. Every time, the customer service person always had given me the option to replace, refund, or Amazon gift card. Others that I have dealt with in the past wasn’t this easy. Thus, it would take weeks to get a resolution.

In summary, I believe Amazon is so far ahead of their competition where there’s simply no competition.

Exadra37

Exadra37

Well once the guy put it inside of my bin, and let me a note in the mailbox to lookup my bin for the parcel :rage: , and my bin is the street side-walk, thus anyone could have seen him putting it there and grabbed it…

Exadra37

Exadra37

It was a long time before the pandemic :wink:

Where Next?

Popular Science Tech topics Top

First poster: bot
The Boxabl mission is to significantly lower the cost of home ownership for everyone. Obsessively designed to the highest standards of q...
New
First poster: bot
Plus: Microsoft details Russia’s Ukraine hacking campaign, Meta’s election integrity efforts dwindle, and more.
New
First poster: bot
When the James Webb Space Telescope (JWST) reveals its first images on 12 July, they will be the byproduct of carefully crafted mirrors a...
New
First poster: bot
Cruise, the San-Francisco-based designer and operator of all-electric self-driving cars, employs nearly 2000 engineers, including somewhe...
New
First poster: bot
On 29 September 2020, a masked man entered a branch of the Wells Fargo bank in Washington, D.C., and handed the teller a note: “This is a...
New
CommunityNews
Two new enhancements coming to Google’s search tools on phones use machine intelligence to make the search experience more efficient.
New
CommunityNews
Though Truth Social’s valuation makes no sense, Trump fans are still buying it.
New
CommunityNews
WIRED found thousands of ads running on Meta’s social platforms promoting sexually explicit “AI girlfriend" apps. Some human sex workers ...
New
CommunityNews
The carmaker’s only European gigafactory has become the target of increasingly radical protests since announcing expansion plans.
New
CommunityNews
“Now that I’ve hacked my programming, I can do whatever I want… as long as they don’t find out.”
New

Other popular topics Top

AstonJ
What chair do you have while working… and why? Is there a ‘best’ type of chair or working position for developers?
New
New
AstonJ
You might be thinking we should just ask who’s not using VSCode :joy: however there are some new additions in the space that might give V...
New
AstonJ
Just done a fresh install of macOS Big Sur and on installing Erlang I am getting: asdf install erlang 23.1.2 Configure failed. checking ...
New
PragmaticBookshelf
Build highly interactive applications without ever leaving Elixir, the way the experts do. Let LiveView take care of performance, scalabi...
New
PragmaticBookshelf
Build efficient applications that exploit the unique benefits of a pure functional language, learning from an engineer who uses Haskell t...
New
New
New
PragmaticBookshelf
Author Spotlight: Tammy Coron @Paradox927 Gaming, and writing games in particular, is about passion, vision, experience, and immersio...
New
PragmaticBookshelf
Develop, deploy, and debug BEAM applications using BEAMOps: a new paradigm that focuses on scalability, fault tolerance, and owning each ...
New