I think there is a duplicate piece of code on page 267.

<%= form_with(model: support_request, local: true, class: "depot_from") do |form| %>
  <div class="filed">
    <%= form.label :response, "Write Response" %>
    <%= form.rich_textarea :response, id: :support_request_response %>
  </div>
  <div class="actions">
    <%= form.submit "Send Response" %>
  </div>
<% end %>

Since the same part was written just above I think it is superfluous to reinsert a new rich_textarea, or is it?