Nurlan

Nurlan

Windows tells users to avoid using my app - what can I do?

Hello.

My name is Nurlan, I’m from Kazakhstan.

I need the community’s help: I’ve found myself trapped and have been unable to escape for several months.

Here’s the situation: I created a Windows app, but I can’t build an audience for it because Microsoft blocks any activity related to my app – both its download from the internet and its launch. Of course, my app is signed with a valid digital signature, and as its developer I guarantee that it is 100% safe.

The problem is that despite all my efforts, no one is using my app – because the operating system itself hints at its potential danger and openly advises all users to avoid it, explaining that my app has a “low reputation” (and how could it have a high reputation if the system itself is constantly blocking it?).

I don’t know what to do: this is someone else’s operating system, and I’m just a guest in it with no moral right to ask for anything (let alone demand), but it’s already been several months, and I still haven’t found a solution.

I have repeatedly written letters to them and published appeals (both on Tech and on Medium) to draw their attention to my problem, but the corporation does not respond at all.

What should I do?

p.s.
I want to remain an independent developer, so I can’t afford an EV certificate (I’m an individual, not an organization), and I don’t want to get involved with publishers.

Most Liked

Nurlan

Nurlan

Oh, Scarlet, if only it were that simple :smiling_face_with_tear:

It doesn’t work that way: when you try to publish such an app, the Store simply issues a warning and refuses to publish (this is described in great detail in my Medium journal at the link above):

Unfortunately, I’ve encountered an even worse problem — now I can’t update an app that has already been published in the Store (update ~7 hours later: the local moderator of “answers.microsoft.com” deleted my message, citing that my complaint about the impossibility of publishing an update resembled a threat (lol, what?), so link is outdated now, sorry).

And all my arguments that neither VirusTotal nor ANY.RUN detect any threats in my current update don’t help.

Nurlan

Nurlan

Looks like my app was finally approved, and it is no longer blocked when downloaded or launched (still can’t believe it). I hope it won’t be blocked after this message :smiling_face_with_tear:

A huge thank you to everyone who helped me solve this issue — I truly appreciate it :fire:

To Microsoft: if you genuinely want more new apps in the Store, you need to improve the verification process for independent developers. While I fully support all your security measures and policies as a user, as a developer, I believe modernization is necessary because not all developers and apps pose a risk to end users.

To developers: unfortunately, I don’t know exactly what or who helped me (as I have reached out in many places and spoken with many people over the past few months). But one thing I know for sure — never give up (even if your messages/questions/accounts are ignored/blocked/removed) and always strive to make your product the best it can be.

AstonJ

AstonJ

Glad you got it sorted Nurlan. What’s the name of your app? Good luck with it :023:

Popular Windows topics Top

First poster: bot
ReactOS is an operating system. Our own main features are: ReactOS is able to run Windows software ReactOS is able to run Windows driv...
New
First poster: bot
This post contains opinions. They may differ from the opinions you hold, and that’s great. This post is not targeted at any individual pe...
New
First poster: davearonson
Microsoft says it will stop supporting Windows 10 in 2025, as it prepares to unveil a major revamp of its Windows operating system later ...
New
AstonJ
Actually looks quite nice :smiley: What do you Windows users think tho :upside_down_face:
New
New
First poster: jss
Screw You, Microsoft Edge. Recently while searching for a book on Bookshop.org, I was interrupted by a popup apparently generated by Mic...
New
New
mikel
Hi. I’m new in WFP (Windows filtering platform) and I have some questions. I want to create iptables new, established and related rules...
New
hilfordjames
There appears to have been an update that has changed the terminology for what has previously been known as the Taskbar Overflow - this h...
New
caravani0
Hello, all. I am excusing myself beforehand for the not Qt-related question but still, I know that your expertise extends a lot further ...
New

Other popular topics Top

dasdom
No chair. I have a standing desk. This post was split into a dedicated thread from our thread about chairs :slight_smile:
New
AstonJ
I’ve been hearing quite a lot of comments relating to the sound of a keyboard, with one of the most desirable of these called ‘thock’, he...
New
New
AstonJ
I have seen the keycaps I want - they are due for a group-buy this week but won’t be delivered until October next year!!! :rofl: The Ser...
New
Rainer
Not sure if following fits exactly this thread, or if we should have a hobby thread… For many years I’m designing and building model air...
New
Exadra37
Oh just spent so much time on this to discover now that RancherOS is in end of life but Rancher is refusing to mark the Github repo as su...
New
AstonJ
Biggest jackpot ever apparently! :upside_down_face: I don’t (usually) gamble/play the lottery, but working on a program to predict the...
New
AstonJ
We’ve talked about his book briefly here but it is quickly becoming obsolete - so he’s decided to create a series of 7 podcasts, the firs...
New
PragmaticBookshelf
Author Spotlight: VM Brasseur @vmbrasseur We have a treat for you today! We turn the spotlight onto Open Source as we sit down with V...
New
DevotionGeo
I have always used antique keyboards like Cherry MX 1800 or Cherry MX 8100 and almost always have modified the switches in some way, like...
New